Disgraceful Service & Shocking Quality – Woolworths Cornubia Café

I am absolutely disgusted by the shocking service and food I received at Woolworths Cornubia Café today. I spent R236 on two sandwiches, and what I got was an embarrassment to your brand. Both sandwiches were dry, tasteless, and had hardly any cheese. For that price, I expected quality, what I received instead was food that was not even worth half the amount charged.

What is even worse is that my order was taken completely incorrectly, despite me being very clear with the waiter. I specifically ordered: • One sandwich with cheese and mushrooms only, on white bread. • One sandwich as per the menu, with mushrooms added, on sourdough.

Yet both sandwiches came out exactly the same, proof that your staff either cannot listen or simply do not care. To add insult to injury, when he brought the food, I even questioned one of the sandwiches, but still, he managed to get it wrong. Because this was a takeaway, I only realised after I left, and by then, it was too late.

On top of that, instead of focusing on taking my order properly, the waiter was more concerned with telling me to sit down. Since when is it a requirement for customers to sit when ordering a takeaway? Customers should be able to choose whether they want to sit or stand. His attitude was unnecessary, unprofessional, and downright irritating.

This experience has left me beyond frustrated. Woolworths claims to stand for quality, but if this is the standard being served at Cornubia, then you are misleading your customers. I will not accept being overcharged for substandard food and careless service.

I expect a full refund and an explanation as to how such pathetic service and food were allowed to leave your store. Until this is addressed, I will continue to share this experience publicly so that other customers are warned about the poor quality and lack of professionalism at Woolworths Cornubia Café.

Absolutely unacceptable.