Disgraceful and inefficient Woolworths

Woolworths' service is disgraceful, and you only get to fully realise this when you have problem. My bag was snatched when in Turkey. On 1November within an hour I went to ABSA, FNB and Woolworths to request a replacement card. From ABSA i recieved within 48 hours, with FNB I disappointedly only ecieved it 7 days later. It is now 29 November and I still have no VIP credit card from Woolworths ( the store card was recieved within a ridiculous 2 weeks after visitn their store 3 times). I have emailed them on 5 occassions...had to deal with call centres agents...unhelpful, making you feel as if the problem is yours, and they have a courier service who appears to be as ineffiecient as Woolworths is...i guess inefficient businesses seek and support each other. The long and short of it is I am extremely frustrated and believe Woolwoths can behave with this arrogance because they have a monopoly of sorts. I cer*****ly have not been treated as a valyed client and their promise of this treatment with their credit card amounts to hot air.