Discovery shouldn't partner with Woolworths, the WRewards -card system doesn't exist?!

To whom it may concern,

Multiple times I have phoned, went to Woolworths stores, to sort out my Woolworths Rewards card.

I will not phone again... I will tell you how disappointing it is that Pick 'n Pay and any other store card and customer service are way better than yours, which is not supposed to be like that, because you are the upmarket brand. I lost my card, got a new one, they never added it, now it is added after multiple phone calls and visits. Everyone showing me away, handing out cards left and right, but has no purpose, because I can't get my cashback. I live a healthy lifestyle and pay for services that you are a part of, but don't see any priority in providing this to customers? I now have 3 cards online, because everyone is avoiding doing a proper job. They finally added the latest one, but the wrong one is linked to both online and not to Vitality.

Please remove the other two and keep the one ending with *7141. Make sure this is linked to Vitality rewards... Discovery really shouldn't partner with you, if you have to struggle this much to get YOUR card linked. I pay for Vitality and no, it is not them that have to link this. They told me to get back to you.

Also, I was always VIP and not anymore, the customer consultant says he sees that I was, but can't understand why I am not anymore... can you please explain this to me?

Problematic stores; Canal Walk & Flamingo Vlei (Cape Town, 7441)