Disappointing service or lack thereof!

Roughly about two months ago, I requested that my store card be cancelled and then replaced as I unfortunately misplaced my account card.<br> <br> It is now almost two months later and I have yet to even receive a phone call or update re the matter.<br> <br> I have a woolworths account and pay my account on time each month but I can't even use the account and am subsequently losing out on in store wrewards.<br> <br> I even resorted to twitter to try get a reply out of woolworths but once again.... nothing!<br> <br> Disappointed is an understatement.<br>