Disappointing service from Woolworths online

Oh my gosh, I'm still shocked, I purchased clothing stuff online at woolworths and were scheduled to be delivered in the 23rd of October, 4 days after this I phoned to do a follow up and spoke to a consultant by the name of Sisipho who told me that my order was not delivered because I provided a wrong address. I then asked her to confirm that wrong address, she then provided my correct address. I asked her then how is it wrong?? I receive all my other parcels from other companies in this address mind you. She then said she will take it up and get back to me. Till today she hasn't. I'm so disappointed, I can't believe it's Woolworths store that's done this. I'm still without my order which I've paid for by the way.