Disappointing service by Woolworths and RAM

I made an order via the Woolworths app and they outsourced RAM couriers for delivery. On two occasions delivery was attempted, on days I had specifically said I was not t home. Upon following up with Woolworths, they tell me RAM told them my address was incorrect and they could not reach me. HOW, WHEN THE DRIVERS SAID THEY WERE BY MY GATE, TWICE??? And now Woolworths has no decency to replace my items, instead they lie and say there is no stock, yet I was at Mall of Africa and every item I had purchased is available. It is sad that I have been a loyal Woolworths customer and just because I am not the Jane Doe that orders items for a massive amount, I am **** to and treated like a nobody. I do not want a refund, I want my items replaced!