Disappointing Service and Refund Process

We all use Woolies Dash for convenience, right? But my recent experience has been anything but convenient. I ordered lunch and some items for home delivery to my workplace. Unfortunately, I was stuck in a meeting when the driver arrived. Instead of making the effort to deliver to the door or even notifying me, the driver just left, and my order was abandoned.

The frustrating part? Woolies Dash doesn’t refund your money right away, unlike Checkers or Pick n Pay. First, you have to email them to request a refund. This happened to me on 26/09/2024. I followed up on 27/09/2024 for an ETA, and they advised it would take 3-5 working days. As of 06/10/2024, I still haven’t received my refund.

Considering this delay and lack of communication, I wouldn’t recommend using the Woolies Dash app. Their customer service and refund process need significant improvement.