Disappointing service

I placed an order on 15/03, on 18/03 the driver attempted to deliver at 9.20pm, I was obviously not aware that he would be delivering at that part of the night. The following day i tried contacting woolworths customer care as well as the store to schedule an alternate delivery, there was no answer, to date i have emailed 4 times and haven’t received a response regarding the cancellation. I have requested multiple times for my order to be cancelled and the funds returned to my account. However I am yet to receive any communication from them. It is disappointing that this is how they treat their customers.