Disappointing service

I sent the below complaint to Woolworths more than a week ago and still haven't received a response.<br> <br> Dear Sir/Madam, <br> <br> I am hugely disappointed at the substitutions that were made on an order I placed online this week. The bouquet of flowers that I selected were a gift for someone special and were based on flowers she loves (proteas and pink roses) and it was a colourful bouquet. What was delivered was a bunch of white roses that looked like they were past their best. I also ordered a creme brulee lindt chocolate as its her favourite but what was delivered was a lindt chocolate fondant.<br> <br> What was meant to be a special gift for someone based on her favourite things has ended up being such a disappointment. I will think twice before I order a gift for someone from Woolworths again. <br> <br> Angry and disappointed customer.<br> Kristin Sleigh