Disappointing service

I am so disappointed with the service received from Woolworths! I app**** for a store account on Saturday, 15th April via the online portal. I was then prompted to send a couple of documents which i did. On Monday I receive numerous sms to resend these documents. I called your *** and spoke to two very impatient ladies. The ine teied to cut the call short and the other just rattled off all the documents required which I have already sent. I told her this has already been sent but she seemed disinterested. The process is lengthy and complicated to top it off you are met with rudeness when you need assistance.