Disappointing Experience with Woolworths Online Clothing Order

I am deeply unsatisfied with my recent experience ordering clothing through the Woolworths app. Having paid extra for next-day delivery to an address where I planned to be, I was shocked to receive a message later that day informing me that my order couldn't be delivered due to "*****" concerns. This was baffling because the credit card used was my daughter's, and no ***** had been reported.

Upon contacting customer service, the first call abruptly disconnected, and subsequent interactions provided no clarification but just repeated the unfounded ***** claim. Ultimately, I requested a cancellation and refund, which was promised within 3-5 working days.

Surprisingly, despite my cancellation, the clothes were delivered the next morning. By then, I had already made alternative arrangements. I tried to return the unopened box at the local Woolworths in Promenade Mall, only to discover that my app access was blocked, and I was unable to make returns or access my funds.

Further attempts to resolve the issue in-store were unsuccessful. The manager, whose name started with a T, refused assistance. Even after online customer service promised to send the correct tax invoice to facilitate my refund, I was told the system was offline, and the correct document could not be sent—a clear untruth, adding to my frustration.

Now, stuck with the unwanted clothing and blocked from receiving my refund, Woolworths has left me feeling like a ******** rather than a valued customer. This ordeal has been deeply disappointing, involving poor communication, erroneous ***** accusations, and a blatant disregard for customer satisfaction. I urge potential customers to think twice before ordering from Woolworths online.