Disappointing Experience with Woolies Dash

My goodness!!! Worst experience today! I never received my order. Called the call centre twice, l was told they will investigate. Called back, only to be told my order has been cancelled and I will be refunded in 3-5 working days! I do not have money to buy the stuff l had ordered, the stuff l ordered included toothpaste and washing powder, meaning there’s no brushing of teeth and no laundry for the next 5 days. Very bad service and l am reconsidering shopping from the said store!