DISAPPOINTING EXPERIENCE AT WOOLWORTHS VICTORY PARK

This afternoon I visited Woolworths, Victory Park around 14h00 and found that there was no food in any of the refrigerated sections. The fridges were essentially empty yet the store was open and trading as normal. There was no clear signage at the entrance warning customers that refrigerated stock was unavailable. The only notices, apparently, were placed on the refrigerators themselves, meaning customers only discovered the issue after already entering the store and attempting to shop. When I raised the issue at the till, the response was dismissive: “There are notices on the refrigerators.” With respect, that is not good enough. If a major food retailer is unable to offer refrigerated products, reasonable steps should be taken to inform customers upfront, at the entrance, or alternatively sections should be closed off clearly. Consumers’ time matters. This post is not about a temporary operational issue. Things break. Power fails. Stock runs out. That happens. It is about: • Communication • Customer experience • Accountability • Professional staff conduct Woolworths has built its brand on quality and service. Experiences like this undermine that positioning. Customers deserve better!! #woolworths #WOOLWORTHSSA #woolworthsfood #CustomerExperience