Disappointing Experience at Woolworths Brits Mall

I went to Woolworths Brits Mall recently to buy the advertised special — two whole chickens for R180. At the till, I was told the special only applies with a Woolworths Rewards card. I tried to register on the app immediately, but neither I nor my husband received the OTP (verification code) to complete the signup.

When we asked the staff for help, they were dismissive. The manager simply said we should have downloaded the app before coming, with no attempt to assist or escalate the issue. We were left feeling embarrassed and disappointed, and ended up leaving without making our purchase.

I expected better customer service and flexibility, especially from a well-known retailer like Woolworths. This experience has made me think twice about shopping there again.