Disappointing experience

I am so extremely disappointed in Woolworths and the service I received from them. At the beginning of December, I went to Woolworths Maponya Mall to print my credit card. The printer wasn't working. I decided to give it a few weeks and went back to the store today. Guess what, the printing machine was still not fixed. Because it is a credit card, I cannot get a temporary card. The person who assisted us told us we could go to Mall of the South. We left the store and drove to Mall of the South. When we got to Woolworths and explained our reason for being there, we were once again told that the printer is not working. This is such an inconvenience, and my family and I will be leaving to Cape Town next week. I don't have the time to wait for a card to be delivered in the next 5-7 working days. I have no choice but to wake up early tomorrow and once again travel about 30km to Woolworths Sandon City to get the card printed. There is no guarantee that when we get there, we would walk away with a card. So much for a retailer who prides themselves in quality. My experience with them thus far as a new customer has been less than desired.