Disappointing Dash service

I bought some food items via Dash. Upon receiving my delivery, one item was short-delivered and I called Woolies. I spoke to Thulani. I had stressed that we are a family of 4 and only 3 of the specific item we're delivered. She said they do not do any redeliveries but I would be refunded instead. Over four hours later, there has not been any communication from Woolies nor updates/confirmation about the refund. I had paid for delivery and a driver's tip for the whole purchase in entirety but not even a consideration of that from Woolies to merely offer free delivery on my next purchase.