Disappointing Customer Service & Unfair Treatment at Woolworths Cornubia

I purchased a ladies' top from Woolworths . Due to the size and fit not being suitable, I went the Cornubia branch the following day, 12 October 2025, to request a return. I reside in Durban North, and Cornubia was the closest available store at the time.

To my shock, the department manager, Ndwazi Magwaza, declined my return without providing a valid reason. She claimed the top appeared "used and worn," despite it being returned the very next day in its original condition. Her tone, attitude, and general demeanor were dismissive, rude, and entirely unprofessional.

I am extremely disappointed with the way I was treated. Not only was her approach unwelcoming, but it raised serious concerns about fairness and **************. It appeared very clear that I was being treated differently, possibly due to racial bias, which is completely unacceptable from any customer-facing representative—especially a manager.

Woolworths has always positioned itself as a brand of quality and integrity. However, this experience has left me questioning the company's commitment to fair and equal treatment of all its customers.

I demand an investigation into this matter, and appropriate disciplinary action as she is appointed a position as manager which she is unfit to hold. No customer should feel belittled or discriminated against when engaging with your brand.

I await your response and a resolution to this issue.