Disappointing Customer Service Trenery Woolworths Tygervalley

The afternoon of the Tuesday the 12th Nov-24 I went to Woolworths Tygervalley to the instore Trenery section to return an item of clothing that I purchased online via. Payflex. The Trenery customer assistant (Ambrose) at the till called for the Manager to assist with the refund of the transaction. We waited for a short while before that Manager (Zanele) arrived. If I was this manager, on arrival I would have greeted the customer and apologise, for making the customer wait until she arrived. She then verified the item with the invoice before indicating to Ambrose that the transaction can be refunded. Ambrose then requested for my bank card, I then requested if I could possibly have a cash refund, as the bank refunds can take up to 5 days. The Manager Zanele immediately stated that this was not possible due to policy, I then indicated to the Manager that I refunded an item at Canal Walk two weeks ago, and I was provided with a cash refund. She then stated that this is not company policy and by now means will she provide a cash refund. She then takes out her cellphone to make me read a policy, which without my specs I am unable to read. At this stage I was very dissatisfied, and requested to contact her (Zanele’s) Manager, which she responded to me in a firm tone to inform that she cannot provide me with her manager or management details, as this is against the POPI act, and then informed that I should file my compliant via. the Woolworths site being (***). I must emphasise that as a long standing Woolworths Customer, I walked out of this store feeling humiliated by this Manager Zanele and her condescending attitude.