Disappointing Customer Service

I had purchased a few items from Woolworths Bluff Store on 25 December 2020, one of the items purchased was a caramel Swiss trifle at the cost of R99. This product was stale and was not desirable on the pallet. I then sent an email to customer service and received a response weeks later, stating the store manager will contact me, almost a month later and I've not received any response. On another occasion I had done an online order, why does woolworths ask you to select a delivery time if they cannot commit to it?! My delivery was scheduled at 10am but was received at 18h30, all fridge items were warm and the ice cream had turned into milkshake. Yet again have received a response from Woolworths. Extremely disappointing customer service especially since prices are premium.