Disappointing Customer Service

I am utterly disappointed in the customer service I have received and the response turnaround time to be assisted with an order I have placed with Woolworths.

I placed an order last week and my order is delayed, I have requested to change my number and delivery address and I have had no response, till this day.

I have no idea where my order is and what is the status of it as no communication has been made to give me feedback. I did not even know that my order was dispatched on making its way to me.

This was my first time ordering online and this has not been a seamless experience and there is no WhatsApp number to communicate with Woolworths, you have to call their Call Center and wait until your airtime is depleted.

This should be an easy and hassle-free experience but it has been quite the opposite. 😩🥺😩😩😩

I just want my shoes!!