Disappointing and distasteful service from Woolworths

On the 2nd of April 2019 I made a purchase of a gift card from Woolworths Cavendish Square with the promise that it would be delivered to Canal Walk as a gift to someone. However, there was a stall and instead of the customer service agents addressing the matter I was given the run around. The worst part if it was the way in which the matter was addressed. At some point I was made to call Cavendish Square using my phone to enquire whether the gift card was sent via Ibt or email. As if that's not disrespectful enough that I had to do someone's job, as soon as I reported the matter no one knew what to do and I was not even called back or even get feedback on the matter. No one followed up on the purchase and as soon as I complained about this all that I got after almost 4 months was a mere sorry the person in particular has been contacted. After I've spent airtime, my time doing other people's jobs. The incompetence and poor service has been disgusting. A bad taste in my mouth.