Disappointing...

<p>I am so disappointed in the service I received from Woolworths financial services! I app**** for a store card online and after multiple phone conversations, I was told to take my ID, payslips and proof of residence to the Tygervalley branch. After spending an hour there with very unhelpful staff, I was told that I needed my marriage certificate. I haven't changed my ID yet after getting married and my rental agreement was on my married name. Of course, I understand this completely, but I thought they could have told me sooner. The person who assisted me spent so much time on the phone talking to "Head office" and then informed me that my documents won't be accepted as I need a marriage certificate. </p> <p> </p> <p>The next day I went back to the same branch with my marriage certificate as requested. The moment I got there I was told there's a problem because my rental agreement is on my married name. Why the helll did I then have to bring in my marriage certificate? I spent another 40 minutes there listening to them talking to "head office" again!!! After which I was told... Sorry we can't help you, you need to re-apply! And go through all this again???? NO CHANCE!!!</p> <p> </p> <p>I found them to be INCREDIBLY unhelpful, I've been running around for 2 days taking time away from the office that I will have to work back at night only to be told a second time that there's some sort of an issue. WHY was this NOT communicated with me the first time I spoke to a consultant over the phone???!! In total (Phone calls and in store) I spent more than 3 hours running around to get a store card. When you pick up a store card brochure it says "All you need is to: Be over 18 (Check), Earn more than R2000 pm (Check) and have a valid ID (Check). </p> <p> </p> <p>Every day I buy Woolies for lunch, I buy ALL my clothes at Woolworths as well as beauty products. </p> <p> </p> <p>You provided me with TERRIBLE service, I'm so dissapointed, your products are amazing and I would have been your BEST costumer.... I'm so dissapointed in the way that I was treated!</p> <p> </p> <p> </p>