Disappointing

PATHETIC WOOLWORTHS, JUST PATHETIC!! Echoing what another not so happy customer said- the mighty has fallen. So...I placed an online order on the 25th of July, paid and I received my invoice via e-mail. I was supposed to receive my parcel via Pargo services by the 1st of August- I was happy with that. The delivery date comes, no pin for collection from Pargo or any form of communication from anyone. I waited and only checked on the status of my order from my Woolies online profile on the 6th of August and it was saying the order was being packed but it made no sense since the invoice was saying I should have received my order by then. I then decided to first contact Woolworths via their online customer messaging system and I then followed up by calling in on customer care. The lady who assisted mentioned that she will escalate and follow up and someone will call me on feedback- I waited but nothing. I called in again, a young man attended to me this time around and he said my order/parcel was missing!! When trying to understand how that happened, he mentioned something about the back end. I mean, Woolworths, why provide a service that you are clearly failing on? Anyway, I then asked the young man to send me an e-mail to confirm which items are now out of stock so that I decide whether I still want to continue with the recovery order or not. I received the e-mail, rep**** to it and waited as the return e-mail said an agent will contact me. No suprises there...I was not. I then decided to call customer care again today, the 9th of August and suprise suprise...the e-mail has not been received for them to act on it, it would take them another 24-48 hrs to act on it. The refund part? I cannot even imagine how long that will take since nje everyone passes the buck and there is no accountability. I am not holding my breath-just like everything else in South Africa, Woolworths has become a ****a shop. So so disappointing!