Disappointed - Woolworths Online

Woolworths online

I am very disappointed with Woolworths online... my parcel was supposed to be delivered on Friday 10-1pm and it was not.. they said something about the system been offline, which I understood but that doesn't give an excuse not to have my parcel delivered on time. I phoned yesterday 9 June 2018 and I spoke to Samantha to find out when my parcel will be delivered and they said before 5pm and it wasn't. Today when I phoned I spoke onThapelo and he said the courier company is not working today and all parcels will be delivered on Monday. What is the point of specifying the date and time on which your parcel should be delivered. This is unacceptable, very bad service. When will my parcel get delivered? Are the drivers doing this purposely because they know that Woolworths online system is offline? Very unprofessional!