Disappointed Woolworths Customer

Good day.

I want to express my sincere disappointment in the way Woolworths has handled a case of mine. There was an incident at the store, and I was injured at their store in Woolies Food in Cascades PMB on the 07th of October 2024 and I must say I there hasn't been any delight on my side. To date I do not know the status of my case. I did receive a last correspondence on the 15th of October 2024 but their still no way forward to date. It would have been so courteous for an update, way forward and a solution. I know there are internal processes, but this matter could have been handled with a bit of urgency or courtesy.