Disappointed Woolworths Customer

I am a frequent shopper at Woolies and have most of the time had a good experience on their quality. However the last 2 times within a space of a month o have bought clementines and bananas and both had fruits that were off!

The first time they promptly assisted me in refunding me for the clementines.

This time I have sent them email after email and they keep asking me for information that I said I no longer have like the packet of the bananas. I had sent them the barcode of the packet and the receipt and the pic of the bananas that were off! I don’t have the packet anymore of those bananas but keep getting told the I do I have provided them is not enough! One can clearly see from the picture that the bananas are off as well as the receipt as proof of purchase and the barcode of the packet of bananas I sent! It is now nearly 2 weeks and I keep getting emails thaf it’s not what they are looking for !!! Reference ***

I am a very disappointed woolies customer is this is the level of customer service or should I rather say the lack of !!! Please refund me for the bananas I bought which were spoilt!