Disappointed Woolworths Application

I have app**** for a store card on the 24th of July 2022 of which I have been approved and was questioned on where I'd like to collect my card from I was then kicked out of the server and had to contact WFS department of which I did, it was then said that the email is offline and I'd need to submit proof of income again on the second occasion to a different email address and would now have to wait 24hrs. It has been 24hrs now and I've contacted WFS to follow up on the application or actually to get confirmation that I could go collect my card the agent gave me a whole beat around the bush story I then requested that I speak to a manager in the department she clearly said to me a manager is not needed after I insisted for 5 mins, it eventually got to the point where I needed to consult with a manager I then asked for a manager again she then clearly stated there are no managers present as they working from home I said this must be a joke can I have a reference number for this call she then too said there is no reference number for this call in a sarcastic manner and this really takes the cherry on top of the cake for me at the end of the day I would like this matter to be resolved ASAP as I've been waiting for 4 days already