Disappointed with Woolworths quality and service!

Last week i bought a bag of clementines from Woolworths Kromboom. They cost R39.99. It was of such poor quality, most of them were hard inside and could not be consumed and 1 of the clementines was rotten and had worms in them. Yesterday i visited the Woolworths in Seapoint and ordered a frosted honey nut latte. It took them about 15 minutes to make it and when i received it, it tasted horrible, was very weak in flavour. I called the manager who tasted it herself and agreed that it was not as it should be. I buy it regularly. She then said she would make me a new one. She then returned a couple minutes later to say that they unfortunately ran out of the ingredients needed for the latte which meant that the person who initially made it knew that the ingredients were not sufficient and made me the first one anyway! WHAT HORRIBLE CUSTOMER EXPERIENCE! not to mention the fact that i drove from the southern suburbs to seapoint as not all woolworths stores has the coffee shop. I am really disappointed with woolworths and their quality and should be compensated for my unpleasant experiences