Disappointed with Woolworths customer care

I've had a Woolworths card for a number of years & haven't really had any problems until now.I tried to update my details with my new cell number & home address.They messaged me saying it has been updated but when I go online...it sends the sure check number to the wrong cell.I emailed them countless of times & called As well & told me i have to go into Absa..Everybody seems to be giving me the run around & trying to pass the buck.For more than a month I've been back & forth ...countless emails , calls & branch visits both at Woolworths & absa but no one can seem to sort the problem out..a simple change of a cell no..to be able to receive an otp from sure check but to this day no one has bothered to resolve it...Only they know what they are doing..Honestly I don't know Why they call it Customer Care when clearly they don't care ...Highly disappointed with their service.