Disappointed with card replacement & security questions

Was reprimanded to get a new card as mine was "old" and wouldn't be accepted going forward. Ordered one at Sandton Customer Service through a VERY BAD quality telephone line (it took ages), said 5-7 working days - acceptable.

On 30 Sept, went to Festival Mall to collect, as I had no notification, and hadn't been able to purchase anything from Woolworths due to my now "blocked existing card". Nothing! Told that it's actually 7-14 working days for a card. Tried calling Customer Service from the store for where-abouts of my card only to be told that I didn't pass the security check after I commented about 2 of the 3 random questions asked (after ligitimate security questions), which had no right being asked by Dikeledi! Long story, after manager, Philip also couldn't assist said my complaint would be escalated to a manager, only to actually find myself speaking to an agent (Lauren), who would escalate - it's now the afternoon on 3 October - still no contact from Woolworths' side - DISAPPOINTING!!!