Disappointed loyal customer

On Friday I bought a “seedless” watermelon for R109 on the woolies dash app which I was so disappointed when to find had huge black seeds inside and the texture was also off. I’ve bought their watermelon before and it was perfect. So I called their call centre on Saturday, was told to send an email and that they’d respond but they did not. I called again today and spoke to a lady who then told me to resend the email as it wasn’t reflecting on their end and she assured me that she’d response ASAP. But I now find myself on here to write this review as I feel I’m being ignored. The lady had assured me they’d respond timeously but I guess my complaint is not important. I am so saddened because this is definitely not the Woolworths quality I know. My order number is O***