DISAPPOINTED IN YOUR APPALLING SERVICE!!!

Tosin Ayo ********** Fri, Mar 29, 12:11 PM (4 days ago) to Woolworths

Good day, I ordered some food items from your online store (order No o ********** 67). My delivery was missing 1 pack of Cauliflower noodles ( i ordered 4 only 3 were delivered). I then called your customer care and was promised it will be delivered that same Saturday evening (22nd March) but it was not. I have since called your center 3 times, each time i'm promised it will be delivered but still nothing! I was told that the manager in my local woolies store admitted that they were short one packet (no one called me to explain to me prior to delivery that my package was short, neither was I informed about this on delivery. I had to discover the missing item myself!). The Manager was meant to call me but i still didn't receive his call. A lovely lady from your call center did leave me a voicemail yesterday morning apologizing and saying the item will be delivered yesterday but it STILL WAS NOT!!! I am so fed up of this run around with woolworths online. This is the second time i am experiencing such bad service and delivery problems from buying from your online store. It's appalling and i will DEFINITELY NOT BE BUYING FROM YOU ONLINE AGAIN! It's not worth the headache. As for the missing item, I do not need it anymore. Don't bother delivering it. I already went to another store to purchase. PLEASE KINDLY REFUND ME MY MONEY!

If i do not get any joy from you soonest in getting this resolved, i will be making a report on HelloPeter as well as on Facebook and your other social media handles. I am so disappointed at your inability to properly fulfil a simple grocery order when your other counterparts like PicknPay gets it right every single time!