Disappointed in Woolworths service

I Placed an order through the Woolies app. It was due for delivery on 14/02 to a business address . The dispatching store wrote my name instead of the actual recipient on the card. The order went back and was delivered the next day (after MANY phone calls) - it was an order for flowers . The flowers looked like it was a few days old already when finally delivered.

There was no apology from Woolies to either myself or the recipient.. I’ve taken this issue up with the online sales and with another member of senior management.

I still have not heard from anyone at Woolies. This is such bad service .. it’s the one that broke the proverbial camel’s back too, as it was one of many such incidents in the past few months .. I’ve been a loyal Woolies customer for over 30 years !

I’m so very disappointed in Woolies whose public image is that of excellent service !