Disappointed in Woolworths SA

📣 Woolworths SA & Payflex — Unacceptable Service & Misinformation

It’s been 12 days since I received a damaged item from Woolworths SA — and I’m still waiting for a refund or collection.

Despite constant follow-ups and inititiation from my side as the customer.

Even worse — Woolworths is now claiming they cannot refund Payflex purchases, which is almost certainly not correct.

So let’s get this straight:

Woolworths delivered damaged goods

Woolworths refuses to process the refund via Payflex (the original payment method)

I’m still expected to pay my Payflex instalments while this refund is stuck in limbo?

This is not just poor service — it’s irresponsible and misleading. Why are customers being told refunds via Payflex are not possible when that’s the exact payment method used?

📩 I’ve now reached out to Payflex to intervene

Meanwhile, I still haven’t had proper feedback as promised a Woolworths teamleader, no call as promised before 15:30 yesterday, and no urgency from anyone to resolve this before today’s deadline.

@Woolworths_SA — your service, refund process, and communication need serious attention. @PayflexZA — please step in and assist before this becomes a broader consumer rights issue.

#WoolworthsSA #Payflex #RefundNow #CustomerServiceFail #UnacceptableService #AccountabilityMatters #FalseInfo #KnowYourRights #HelloPeter #FrustratedCustomer