DISAPPOINTED IN WOOLWORTHS FINANCIAL SERVICES

Last year 2019, there was a Woolworths Credit Card opened under my name fradulently. This was even after I had not lost any of my identity document or driving licence. I was made aware when I received a Credit Card statement from Woolworths. I contacted the retail store and gave me the procedure to be folllowed. I went to get the affidavit, certified ID copies and filed in the the dispute form from the shop. Firstly the lady who assisted my at Woolworths Brooklyn sent the documents to a wrong email and the case was never investigated. I then contacted Woolworths where they gave me a contact from ABSA card *****line where my case needs to be dealt with. I contacted ABSA Card *****line, sent the email and was still not assisted as I continued to receive the statements. When I contacted ABSA ***** Division for follow-up, my case was still not dealt with and had to resend my documents. Even then, I recently received the same credit card statement and had to call ABSA ***** Division. This time, the ABSA ***** Division claimed that they can see thet my case has been lodged but cannot understand why it has not been cleared. Now I am frustrated because Woolworths has now handed over this account to debt collectors yet they have been working on this case. I am definitely disappointed as this may have damaging effect on my credit profile.