disappointed in Woolworth finance department

Good day

On the 24th of December I made a payment to the store bank account unintentionally and I have been having difficulties for getting assistance on how to get my money back.

I have been making countless calls and sending email, today I was told I made the payment to the incorrect account number which I don't understand because you I have been making payment to this account number and you were able to see the money.

since December they giving me run arounds and not assisting me,