Disappointed

I’m facing a serious problem of which I don’t even know if it will be solved. I opened an account at Woolies in August 2021. I was paying my account on time every month. In June this year I decide to pay it up and close it. I went to the store and the lady assisted me in closing it. To my surprise I got a message yesterday stating that I’m owing the store and I need to pay R5 200. I then went back to the store and I asked them what was the message for. The guy who was there opened my profile and find that I’m owing the store R103 000. This matter is still not solved even now.