Disappointed

I honestly expected more from Woolworths. I'm a frequent shopper but I'm really disappointed. I visited the Westgate Mall branch twice in 1 weeks for a few promotional items and they didn't have stock. Spoke to the Manager Jason and asked doesn't Woolworths have any measures in place he said no, offered to call another store which I said no because by that time I was tired. Why do you not have sufficient stock of a staple item that's on sale? I even visited another store, same thing, no stock. And didn't come forth with a solution either.. just the oh well, no stock. Done. My other issue is why does the Westgate store not have a vast variety in everything, food and clothing. I have to go out of my area or order online just to be told the item is out of stock. This really frustrates me. I don't always want to go to a Canal Walk or Cavendish or even V&A. Help me understand this.