Disappointed

I m so disappointed with Woolworth how they treat thier costumes. I have a credit card from Woolworth last year September I was retrenched I informed them they gave me forms to fill in and I sent all the documents they needed. Now they are telling me that they can not process my claim because they want my employer to confirm my employment .my employer filled in uif form 19 and the letter that states all information they need. My question is what confirmation do they want because everything is written in the UIF form 19. I'm so frastrated because I have sent the same documents to other institutions they approved my claim but Woolworth they don't want to pay me they are making excuses. It is so sad that I was a good payer and loyal customer all the years to be treated like this .I would not recommend any one to have a credit card with Woolworth it is bad news.