Disappointed customer!

I am very disappointed with Woolworths quality , I bought my son sandals last year on Sale but they were too big for him. He just recently wore them last week,he hasn’t even wore them 3 times but the sole came off. I went to Woolworths Gateway today and spoke to a manager by the name of Dane Moodley, he bluntly refused to help me in anyway and told me that leather gets worn out after a few months. I thought Woolworths sells quality and I should not be having such problems. Dane was rather harsh and he lack’s peoples skills and as a manager he should know that customer service skills is of high priority and with him representing such a big retailer he should be able to reach a mutual agreement. To say I’m disappointed is such an understatement, I have been a loyal customer for years and have never had an issue. I have just recently bought clothing for my new born baby which she will only wear in the next 2 years, what Dane imp**** is I shouldn’t be doing such cz your brand doesn’t last that long. You have just lost a loyal customer. I’m definitely cutting ties with Woolworths.