disappointed customer.

as per adverti*****t for Grabouw Boerewors a type of sausage that is an important part of South African cuisine,I responded(03/04/2021) to this promotional offer of R89.99/kg only to be told by the food manager that the advertised item is sold out and Woolworths defence was the fine print on the advertising leaflet that stated 'while stocks last'.I stated the aforesaid was nugatory and invalid and the law required Woolworths to have the capacity to ensure sufficient supply of all reasonably anticipated demands resulting from the promotional offer.

I strongly disagreed with the food manager and the finance manager who both alluded to following the policy of Woolworths which they have been trained in. I informed them Woolworths was in violation of the Consumer Protection Act(CPA) and furthermore on the fridge shelves there were many other varieties of sausage and the Grabouw boerewors was also available in a different style which was thin.In any event the advert did not specify thick or thin.Both managers refused to listen to my voice of reason.

It is shocking that Woolworths which is listed on the stock market(JSE) and subscribes to the King 1V code of conduct is allegedly errant with its training protocols in the context of the aforesaid managers not offering me same or equivalent goods of the kind advertised.I view this business conduct as *********.

I was assertive and demanded that the managers remedy the defect by providing me with comparable borewors which was available albeit at a higher price.I was prepared to pay the advertised price of R89.99/kg.Both of them refused.

it is sad and regrettable that the CPA has been in effect approximately 10 years and Woolworths understanding and interpretation of this legislation is not in the spirit of the realisation of consumer rights and the purpose and application of the Act in the context of my incident on 03/04/2021.It was Easter and many indigent consumers who rely on specials and promotional offers were probably disappointed with the attitude of these managers who were not cooperative and willing to substitute some comparable sausage to satisfy the customer and furthermore be compliant with the CPA legislation due to sold out promotional stock.

After tediously protracted deliberations and my insistence on testing this case in a legal forum(National Consumer Commission) I persuaded the food manager to rethink his business decision as justice delayed is justice denied.

Reluctantly and in a condescending manner the food manager then only authorized approx. 1kg of a different variant of same grabouw boerewors at no charge. I further requested senior management contact me on *** time of writing nobody has contacted me even though I advised via an email 08/04/2021 around 15.30 that my complaint will be submitted to Hello Peter should I not receive a response on 08/04/2021.

South Africa is in a transformation period and it is challenged by poverty unemployment and inequality.Woolworths should do the right thing called ethical behaviour insofar has making a plan to reasonably provide practical solutions to non availability of at least advertised food items which is essential and can uphold the dignity and self esteem of customers who may not be financially well off and appreciate promotional offers from time to time. Please refrain from maximizing profits in this fragile economic environment at expense of the poor masses in South Africa who do not fully understand and appreciate the Consumer Protection Act which is indeed enacted to protect them.I came in for Grabouw boerewors and ended up making other unnecessary purchases(till slip proof).Woolworths should also embrace the spirit of Ubuntu in its daily dealings with consumers and not just 'tick the box'.