Disappointed customer

I ordered online on the 20th June, about a week to later I received an email stating that my order was canceled because they did not have one of the items I ordered.

I had to call to find out what was going to happen with the items that are available. The funds were already deducted from my account. I requested Woolworths to send the items they have and only to be billed again.

I called for the amount to be refunded since I now paid twice, which was eventually done after a few calls. Having paid for the available items, to this day I am still waiting for the items to be delivered.

I have called Woolworth countless times to have them cancel the order and refund the money and I am kept on hold until I decide to hang up each time. My phone number is ***