Disappointed customer

I bought a gift voucher online and when the gift card was delivered and I went to shop the gift cards funds was not loaded. Not knowing this I shopped and got to the till and I was told no fins...how embarrassing. The store went on to calling the Gift card call centre which was the worst thing we could have done after speaking to a lady called Yasmin., who didn't know who here manager was cause every time I asked for some that can assist me with authority I got placed on hold, how in competent and not to mention frustrating. I was then told they logged a call with IT and once they sort it out they will call. I left there not have even cereal for my grandchild. Question: would it really have put Woolworths out with a R1000 for a few days knowing full well the mistake came from them when they substituted the cards before sending it to me?, by telling the store manager to just give me another gift card so I could by my goods. This was the worst ever.

Needless to say that they could pick up I always buy gift cards...but nobody in Woolworths had the authority or leadership skills to make a call to help a customer over come the stuff up that Woolworths did. So guys before buying a gift to avoid embarrassment make sure the funds is loaded...as the stores and call centre does not have authority to do anything for you and trust me you will Never get to speak even to a manager ...imagine that.