Disappointed customer

I’m so disappointed at the service I have received from Woolworths of late .i ordered a card online which I was told would be delivered at the store in 7-10 working days .i had to go physically to the store to follow up because the SMS I was told I would receive I never did.to my surprise the card arrived 2 days prior and I received no communication from the store

I was given the card and left assuming I could use it but then it doesn’t allow me to transact online only after calling the call centre I’m told that I need to swipe 3 times at the store to activate it.WHY DIDNT THEY INFORM ME THIS AT THE STORE!

I’m so irritated by the incompetence and need someone to call urgently to resolve this because it’s honestly such an inconvenience! I need to purchase something online and now I can’t because the card is blocked