Disappointed

Hi my name is claudia Sewell my mom past away 4weeks ago I did put a claim in at Woolworths,I did send them all the documents that they request,ive been sending emails upon emails with the same documents they request,all of a sudden they say they cant open my id an bank statement documents I did send it again from different emails still they cant open it,I think its a lie they not helpful at all an give different stories I smell a rat I don't want to pay out,yet I just feel its a races thing because my mom was coloured,before I know I will hear the money is gone there are so much *******ion in this country,my mom account was always paid up to date even during the hard lock down she will use her pension to pay account before she buy food that is how devoted she was,but now that she past away they dragging to pay out her policy ,im very disappointed with they service the claim department an the call centre department,I will not leave it just like that even if I have to send emails to the CEO of the company about they service I will,I never thought woolies would disappoint me like this what happen to loyalty to they customers,I have all the proof of the emails I've send.