Disappointed by Woolworth avocado produce and complaint handling

I have always been an avid supporter of Woolworths fresh produce especially the avocado’s. I recently had an experience with poor quality batch that I bought.They had pecu**** bumps inside the skin which were surrounded by brown areas and what looked like veins inside the flesh making it inedible. I complained sent avocado pictures,slip and box pictures and honestly they took 2 weeks of deferring to their supply then to technologist and then they emailed saying they closed the complaint with a partial payment of the avocado’s ….that I am still awaiting the email relating to that and no feedback from the the technologist ??? or supplier …