Disappointed by poor service

I ordered at woolworths online on the 25th of February 2025 and I received an email that my order will be delivered on the 04th of March. I called the call center and was told my order will be delivered on the 10th of March, of which I never received any communication of change of delivery date on my side. I was informed that my case will be escalated and will receive response in 48 hours, I didn't receive response until after 96 hours on Saturday the 8th. I was informed by email that my parcel will be delivered on the 10th of March, I called the morning of the 10th and was informed that no movement seen on my delivery and my case will be escalated to management, and I will be given update. I am highly disappointed at Woolworths online service, being given the runaround. I wanted to wear the item on the 08 March as I had an event to attend and could not as it was not delivered.