Disappointed by Lack of Response

My package was delivered to the wrong company entirely, causing significant delays and confusion. The courier allowed someone else to sign for the package without notifying me, which raises serious security and accountability concerns. Additionally, I was not informed that the package had been delivered, leaving me unaware of its status and creating further inconvenience. Most disappointing was Woolworths' failure to respond to my inquiry regarding this incident within your stated 72-hour policy. I had hoped for prompt assistance, but this has not been the case. This experience is particularly disappointing and careless for a company that positions itself as "the difference."