Disappointed at Woolworths Lakeside Mall

I have a question here.Is it Woolworths everywhere in SA or its just Woolworths Lakeside Mall that I can't get my laybuy with my VALID SOUTH AFRICAN DRIVERS LICENSE ,which by the way is the valid form of Identification in this country,also what I used in the first place to make the laybuy?Now i am forced to take leave from work and go to DHA to apply for ID so I can take out my childs Xmas clothes.What an inconvenience.The lady even sarcastically ask me when is it due "oh u still have time" Does she now my schedule ?Wow,what a disappointing service!