Disappointed and left without repairs _ Third Party

<p>After a client of telesure (woolworths insurance) drove into the rear bumber of my car while i was stationary at a red robot. She stated that i can claim third party through her insurance. and that she was terribly sorry about the accident due to her being the one at fault and just not being able to stop in time.</p> <p><br />Its fair to say that things happen and my car is a year old with 15000km on the clock, so to my dissappointment i dealt with the issue and sent her insurance everything they requested from me, i went to there assessors and did all the necessary running around which i was fine with, i just needed my car repaired and 2weeks had past already.</p> <p> <br />After sending them a quotation from a approved brand panel beater they refused payment of the whole amount and said they will only pay R3300 while the repairs to my car came to R8400. After about a month of emailing and getting no response they wanted to pay me half. When i called them asking how they got to 3300 the lady was incredibly rude on the phone and said they pay according to there assessor and not any panel beater (which was outsurance_my insurance company_ approved) .</p> <p>I questioned telesure of the amount and they stated that all the quoted items could be baught alot cheaper and polishing and respraying etc was not neccassary (my paint was chipped, scratched and behind my number plate dented and the clips for the n.p lights detached)<span style="font-family: 'Avenir W01';"> so im quite concerned at the quality in which the expect there clients to recieve. </span></p> <p> </p> <p><span style="font-family: 'Avenir W01';">I did end up cancelling the claim with them and went through my own insurance (outsurance) which is so great! They did not try and get me cheap parts, and sent my car to a brand approved panel beater i wanted to go to from the start. Turns out my bumper needs replacing. </span></p> <p><span style="font-family: 'Avenir W01';">Outsurance was happy to help me and im glad to be a client of theirs.</span></p> <p> </p> <p>Telesure / woolworths insure was rude on the phone, no intention to hear what i had to say, and left me with a damaged car while their client had caused it. Im not sure how all insurance companies are, but i am horrified at the thrid party service i received from telesure. I would never take out any insurance with them as well as recommend them to anybody, </p> <p> <br />Dissapointed. </p>